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My DOCtionary is committed to protecting the privacy of its clients within our website. Information collected is kept strictly confidential and used only for medical and health care of the clients.


The purpose of My DOCtionary is to ensure that the clients using the online facility are comfortable in entrusting their health information to us. This policy provides information to clients as to how their personal information is collected and used within the website and the circumstances in which it may be disclosed to third parties.


This policy applies to all our employees and our clients who intend to avail services through this website.

Collections, use and disclosure:

We recognise that the information collected by My DOCtionary is often of a highly sensitive nature and as an organisation we have adopted the privacy compliance standards to ensure personal information is protected. Collected personal information will include the following:

  • Name
  • Address
  • Contact Details
  • Bank details of the client
  • Medicare number for identification purposes
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.

My DOCtionary will not disclose personal information to any third party other than when necessary in the course of providing medical services and we will not do so without full disclosure to the client or the recipient, the reason for the information transfer and full consent from the client.
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Collected Data:

  • Need for collection:
  • Data collection is necessary when it comes to using My DOCtionary, i.e. When making an online appointment with an health professional, it is important that user discloses particular information in order to get an appointment with his or her chosen specialist. At the backend, this information is needed to initiate a communication between the doctor and the patient (who is usually getting an appointment). Certain parts of the site or the application will be off-limits if the information asked is not given. Thus, My DOCtionary will not be able to respond to any request on its site or application if the data/information is not provided.

  • Purposes:
  • The legal basis for your data collection:

    • There is a legitimate interest of My DOCtionary to ensure the best quality of its service. This legitimate interest concerns My DOCtionary’s aim to provide its users with the best possible follow-up to their appointment or anything related to their care path provided by My DOCtionary. Additionally, this legitimate interest also concerns My DOCtionary’s end goal to continuously improve the functioning of its site and its application.

    • There is also a legitimate interest of My DOCtionary to improve its service by producing statistical data about the impact of My DOCtionary on the activities of its registered health professionals. It is critical for the improvement of My DOCtionary’s tools, communication and services.

    • The aforementioned interest also relates to the conducting of optional satisfaction surveys regarding My DOCtionary’s services with a view of improving these services.

    • The consent of its users will be required by the regulations in effect, particularly in regards to commercial prospecting and cookies.

    Data of My DOCtionary users are mainly processed for:

    • Allowing their browsing on the site and allowing their use of the application.

    • Putting them in touch with a health professional.

    • Allowing them to plan and manage their care pathways, both for appointments made directly on the site and appointments filled in by their health professionals directly.

    • Enabling them to manage the appointments for their loved ones and their care path.

    • Enabling them to be optimally cared for by the health professional.

    Alternatively, user data are collected for:

    • Preventing or fighting against cyber attacks (hacking) or computer frauds (i.e. spamming).

    • Improving the navigation of the site and the usage of the application.

    • Conducting optional satisfaction surveys on My DOCtionary services (these surveys are conducted anonymously at short notice).

    • Performing statistics on the use of the tool that will be used by the public for an internal reporting for My DOCtionary research and development teams as well as reporting to health professionals (with any health data being used).

Data Quality:

Client information collected and retained in the records of My DOCtionary for the purpose of facilitating quality health care will be complete, accurate, and up to date at the time of collection. Health care professionals are reminded to review past medical history at least every 3 years.

Data Security:

Due care will be taken to ensure the protection of client privacy during the transfer, storage and use of personal health information.

Retention of medical records is for a minimum of 7 years from the date of last entry into the client record unless the client is a child in which case the record must be kept until the client attains the age of 25 years of age.

Access to client information and correction:

The following will apply with regard to accessing personal and private medical information by a client:

  • A client has the right to request/access their personal information and request a copy or part of the whole record.

  • Requests must be made in writing and an acknowledgement will be sent to the client within 14 days confirming the request and detailing whether the request can be complied with and an indication of any costs associated with providing the information. Time spent and costs incurred when processing a request can be passed on to the requesting client. Information can be expected to be provided within 30 days.

  • Whilst the client is not required to give a reason for obtaining the information, a client may be asked to clarify the scope of the request.

  • In some instances the request to obtain information may be denied, in these instances the client will be advised.

  • The material over which a health care professional has copyright, might be subject to conditions that prevent or restrict further copying or publication without the relevant health care professional’s permission.

  • My DOCtionary will take reasonable steps to correct personal information where it is satisfied that it is not accurate or up to date. From time to time My DOCtionary will ask clients to verify the personal information in order to ensure it is correct and up to date.

  • Upon request by the client, the information held by My DOCtionary will be made available to another health provider.

Parents/Guardians and children:

To protect the rights of a child’s privacy, access to a child’s medical information may at times be restricted to parents and guardians.


We, at My DOCtionary, understand the importance of confidentiality and discretion with the way we manage and maintain the personal information of our clients’. We take complaints and concerns about the privacy of clients’ personal information seriously.

All our employees are required to observe the obligations of confidentiality in the course of their employment and are required to sign Confidentiality Agreements.


  • My DOCtionary contains links to websites owned and operated by third parties. If you use these links, you leave our Website. These links are provided for your information and convenience only and are not an endorsement by My DOCtionary of the content of such linked websites or third parties. My DOCtionary has no control over the contents of any linked website and is not responsible for these websites or their content or availability.

  • My DOCtionary does not endorse and is not responsible for any third-party material on our social media channels, such as ads, content, products, opinions, advice, recommendations or any other material contained on third-party sites or other pages such as Facebook, Twitter, LinkedIn etc.

  • My DOCtionary therefore makes no warranties or representations, express or implied about such linked websites, the third parties they are owned and operated by, the information contained on them or the suitability or quality of any of their products or services. If you decide to access any third party websites and make use of the information contained on them, and/or enter into any contract for the supply of goods or services from such third party, you do so entirely at your own risk. My DOCtionary accepts no liability for any damage or loss, however caused, in connection with the use of or reliance on any information, material, products or services contained on or accessed through any such linked website.

  • My DOCtionary disclaims any loss or misappropriation resulting from unauthorized use of a User's Identifiers; the responsibility of such unauthorized use and any subsequent loss shall rest with the user. However, if such a situation arises, the User must inform My Doctionary, without delay, via the Contact us/Help Form, so that the team at My DOCtionary may reset the User account.

  • My DOCtionary  is in no way responsible for any cancellation or unavailability of the Doctors following the identification and scheduling of an appointment by the User via the Online Appointment Service.

  • My DOCtionary does not take any responsibility of any negligence caused due to any doctor who is available on our portal, nor do we take responsibility of any medicines or accuracy of lab test results booked through My DOCtionary.

I have read all terms & conditions and privacy policies and agree to adhere and unconditionally comply with the same.